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Meola, Marc; Stormont, Sam – 2002
This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…
Descriptors: Computer Software Selection, Electronic Libraries, Internet, Library Personnel
Peer reviewedMoyo, Lesley M. – Electronic Library, 2002
Outlines the service rationale, software and technology considerations taken by the Pennsylvania State University library in planning towards online, real-time reference services and provides an overview of the planned pilot project. Discusses recent trends in academic electronic libraries, including providing value-added services to support…
Descriptors: Academic Libraries, Computer Software, Electronic Libraries, Higher Education
Peer reviewedStemper, James A.; Butler, John T. – Reference Services Review, 2001
Presents an organizational model for providing digital reference services to all users who access the library remotely that was developed for distance learners at the University of Minnesota-Twin Cities library. Describes the planning and implementation process, and discusses organizational change issues and the value of digital reference services…
Descriptors: Academic Libraries, Distance Education, Electronic Libraries, Higher Education
Garten, Edward D., Ed.; Williams, Delmus E., Ed. – 2001
Long regarded as the premier monographic series in its area of coverage, "Advances in Library Administration and Organization" offers research perspectives that are both timely and lively. This 18th volume continues the series' long practice of bringing to its professional and academic readership an eclectic mix of scholarship and longish essays.…
Descriptors: Academic Libraries, Electronic Libraries, Information Services, Learning Resources Centers
Peer reviewedHuang, Samuel T., Ed.; And Others – Reference Librarian, 1993
Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…
Descriptors: Academic Libraries, Computer Networks, Electronic Libraries, Higher Education
Peer reviewedVander Meer, Patricia Fravel – Research Strategies, 2000
Explores ways librarians are using the Web for instruction and to support faculty use of the Web for teaching. Topics include identifying user characteristics and needs, including remote access; library planning; Web-based tools for user instruction, including tutorials; electronic reference; Web pages for courses, including faculty collaboration;…
Descriptors: Academic Libraries, Electronic Libraries, Evaluation Methods, Higher Education
Peer reviewedAllen, Nancy – Reference Librarian, 1999
Presents an administrative overview on planning needed to implement information technology-based reference and instructional services in academic libraries. Discusses staffing; troubleshooting; fund raising and budget development; consortia and digital resources; and the need for continuing education. (LRW)
Descriptors: Academic Libraries, Budgeting, Consortia, Electronic Libraries
Peer reviewedSubramanian, Jane M. – Reference Librarian, 2002
Describes the history of consortia and cooperative efforts among libraries and their role in distance learning in higher education. Discusses shared online catalogs; purchases of electronic resources; supporting distance learners' information needs, including virtual reference; staff training; change management; cooperative planning; vendor…
Descriptors: Academic Libraries, Consortia, Distance Education, Electronic Libraries
