Discussion of financing database searching in the public library examines the role of the public library in providing access to information; costs of online services; and user fees. Techniques that a library can use to control online services and deliver them at a minimum cost are suggested. (eight references) (MES)

This paper discusses fee-based services in public libraries. The first section examines examples of charging for public library services in three countries: the United Kingdom, the Republic of Ireland; and New Zealand. The intention is to consider the circumstances in which charging was introduced, the public's response in terms of the effect on…

Describes a survey of public librarians that examined their understanding and use of bibliographic instruction and their beliefs about the role of instruction in reference services. No consensus was found, but respondents' views seemed to be mediated by training in bibliographic instruction, library size, and the library's policy on user…

Examines the impact of Libraries Online!, a Microsoft grant to provide technology to low-income populations, at High Point Library (Seattle, Washington). Discusses race relations among users, children helping children, computer lab programs for children, developing an Internet Use Policy, homework and reference services, and staff training and…

This book explores how librarians can work to strengthen and improve the quality of service to young adults. The introduction is written by Mary Kay Chelton, whose dissertation, "Adult-Adolescent Service Encounters: The Library Context" (1997), inspired this book. The book has 12 chapters. Chapter 1 introduces the provision of best young adult…

Argues that librarians should respond to the growing demand for medical information by expanding their role. The development of medical information reference, issues of accountability, legal responsibility, and user characteristics are discussed. Seven steps toward accountability, including in-depth reference interviewing, referral, training, and…

Examines possible barriers to adequate reference services to children and young adults. Topics discussed include the effects of budget pressures and shifting priorities in public and academic libraries; equity in access to information; reference policies; communication between children and adult services staff and administration; multiple service…

This paper provides background on the Library Services and Construction Act (LSCA) program, describes the context for making decisions about future priorities, and presents proposals for changes in the Utah State Library Division policies, services, and funding. A discussion on federal funding for library services includes a brief history of LSCA,…

This issue presents 42 articles that provide an overview of current reference services in all types of libraries in Illinois. Highlights include designing reference areas; policies and manuals; the reference interview; reference tools; automated databases; resource sharing; services to youth; services to special populations; and reference…

Discusses the Wright State University (Ohio) Library policy directive on customer service, and suggests this document as a model to follow in setting up service standards or guidelines for depository-library services. Draft-depository library public-service guidelines for government information in electronic format are appended. (JAK)