A better understanding of the reference process can result in better reference services. Seven models and flowcharts representing different approaches to reference work are reproduced and discussed. (4 references) (DH)

Identifies interacting principles of theory of library service and indicates nature of library policies, activities, and professional values upon which implementation of principles rests. Library users ("worthy" and "needy"), hierarchy of service functions (stimulation, guidance, instruction, information services, access,…

Two aspects of Karl Popper's philosophy are applied to reference process: process is viewed as series of problem-solving situations amenable to analysis using Popper's problem-solving schema. Reference interview is analyzed in context of Popper's postulate that books contain autonomous world of ideas existing apart from mind of knower. (30…

Academic libraries and schools of library and information studies (LIS) may, by using LIS students to staff an information desk as fieldwork for a basic reference course, collaborate to provide useful educational experiences to LIS students and reliable reference service to library users. (Author/AEF)

Proposes a model for educating information professionals based on three requirements that underlie all information service: academic preparation in digital librarianship; education and practice to cultivate change management and interpersonal skills; and a practicum to develop technological perspective and provide a future orientation. Builds on…