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Caterina Reed; Paria Aria; Guinsly Mondésir; Harvey Long – College & Research Libraries, 2025
This research seeks to find the new trends in virtual reference and online learning by looking at the impact of COVID-19 on academic libraries, and by identifying gaps in professional development for academic librarians, particularly in reference and instruction. Responses from the surveyed academic librarians indicate that many services…
Descriptors: Academic Libraries, Electronic Learning, Library Services, Reference Services
Liu, Jia – Policy Futures in Education, 2008
Both the digital library and the digital reference service were invented and have been developed under the networked environment. Among their intersections, the fundamental thing is their symbiotic interest--serving the user in a more efficient way. The article starts by discussing the digital library and its service and the digital reference…
Descriptors: Electronic Libraries, Library Services, Reference Services, Online Systems
Library Journal, 2005
Like many young people, Aaron Schmidt loves electronic gadgets. But not for their own sake. He believes the future of libraries depends on how well we meet the needs of today's young adults, who are far more tech-fluent than most librarians. As reference librarian and all-around technology guru at Thomas Ford Memorial Library, Schmidt created the…
Descriptors: Public Libraries, Librarians, Reference Services, Online Systems

Coffman, Steve – Public Libraries, 2001
Examines the practical details of setting up live online reference services in libraries. Topics include choosing software; differences between licensed and hosted applications; models used to implement virtual reference services; how libraries are using these services in day to day operations; and marketing strategies. (Author/LRW)
Descriptors: Computer Software Selection, Electronic Libraries, Library Services, Marketing
Gorman, Michael – American Libraries, 1981
Predicts that library cooperation, in its developed form, will involve state or regional electronic libraries having the following minimum components: (1) a short record automated system which will record the holdings of each member library, (2) an efficient document delivery system, and (3) a complete bibliographic system. (LLS)
Descriptors: Electronic Libraries, Futures (of Society), Library Cooperation, Online Systems
Oder, Norman – Library Journal, 2001
As question answering services in the commercial sector proliferate, libraries are innovating with new forms of electronic reference (e-reference). The Library of Congress' Collaborative Digital Reference Service (CDRS) extends worldwide. Discussion includes reference service developments; "reclaiming" users; growth of library interest…
Descriptors: Electronic Libraries, Information Services, Information Technology, Innovation

Greenstein, Daniel – Library Trends, 2000
This article derives from a review of key challenges confronted by libraries that are actively investing in online collections and services. Conducted in the first instance to help refine programmatic goals of the Digital Library Federation (DLF), it took account of digital library developments, successes, needs, and challenges perceived by…
Descriptors: Electronic Libraries, Information Services, Information Technology, Library Collections

Carter, David S.; Janes, Joseph – Library Trends, 2000
Presents results of an exploratory study attempting to establish a methodology for the unobtrusive analysis of a digital reference enterprise. Logs of over 3,000 questions asked of the Internet Public Library in early 1999 were analyzed on the basis of questions asked, self-selected demographic information, how those questions were handled, and…
Descriptors: Data Analysis, Electronic Libraries, Information Services, Internet

Moyo, Lesley M. – Electronic Library, 2002
Outlines the service rationale, software and technology considerations taken by the Pennsylvania State University library in planning towards online, real-time reference services and provides an overview of the planned pilot project. Discusses recent trends in academic electronic libraries, including providing value-added services to support…
Descriptors: Academic Libraries, Computer Software, Electronic Libraries, Higher Education
von Retzlaff, Lothar – Australian Library Journal, 2006
As players in the delivery of services and online information, libraries are in the best position to use staff expertise and the technology they have developed to foster community awareness of social, professional and commercial interactions on the internet. Historically, libraries have been progressive institutions, undertaking constant…
Descriptors: Libraries, Internet, Expertise, Sustainability

Marchionini, Gary – Library Trends, 2000
The Perseus Digital Library (PDL), under continuous development since 1987, is one of the primary digital resources for the humanities. A summary of the PDL genesis and current status is given and the multifaceted and longitudinal evaluation effort is described. A brief synthesis of results is provided and reflections on the evaluation along with…
Descriptors: Electronic Libraries, Humanities, Information Services, Information Sources

Fagan, Jody Condit; Calloway, Michele – Information Technology and Libraries, 2001
Discussion of library digital reference services focuses on the features of instant messaging reference systems and the in-house development of a system that incorporates them at Southern Illinois University at Carbondale. Summarizes and evaluates library chat system features and compares commercial software that is available. (Author/LRW)
Descriptors: Academic Libraries, Comparative Analysis, Computer Software, Electronic Libraries

Peters, Thomas A. – Library Trends, 2000
Suggests that current conditions are nearly ideal for the effective meta-assessment of online reference services (ORS), in part because expected patterns and modes of service have not yet been established for emerging and evolving online environments, and in part because the distance between theory and practice regarding reference service in…
Descriptors: Electronic Libraries, Evaluation, Information Policy, Information Services
Lee, Hur-li – Proceedings of the ASIST Annual Meeting, 2001
Reports on results of an exploratory study of perceptions of collections by librarians in an academic library that provides both traditional and networked information services. Five librarians from a Midwestern university library were interviewed. Findings indicated an uncertainty about the virtual world in two particular areas: collection and…
Descriptors: Academic Libraries, Electronic Libraries, Higher Education, Information Services
Library of Congress, Washington, DC. – 2001
With the emergence of Web help services, libraries are no longer the lone providers of information. Today's researchers need to find quickly information that is usable, relevant, authoritative, and verifiable. To meet that need, libraries must adapt traditional strengths of acquiring, describing, and serving information to an environment that is…
Descriptors: Academic Libraries, Electronic Libraries, Information Services, Library Development