The impact of training, remuneration, and teamwork factors on job performance has been affirmed in the literature. However, not all organizations devote efforts to these critical variables of performance, which has led to employees' poor job performance. Hence, this study examined the influence of training, remuneration, and teamwork factors on…

In the context of this paper, and higher education institutional practice, a "hold" is defined as a means an institution may employ to prevent a student from completing an action, such as registering for a class or accessing an official transcript. Holds are most often used as an attempt to motivate a student to take an action sought by…

The June 2022 60-Second Survey invited all AACRAO members to provide their perspectives on what the role of the registrar "should" be at their institution. Particular attention was paid to what the role of the registrar "should" be for student engagement and enrollment management. These data will be used to shape a roundtable…

The American Institutes for Research® and rpk GROUP jointly conducted this study to improve understanding of students' experiences and time investment with the college transfer process, and the role of institutional policies, processes, and technologies. Expanding the understanding of the institutional barriers that exist during the transfer…

Burnout is a state of physical or emotional exhaustion that also involves depersonalization and a sense of reduced accomplishment, stemming from chronic workplace stress (Maslach 2003). Some higher education professionals experience stressful workplace conditions such as extended business hours and increased responsibilities despite declining…

Professional development and training (PD&T) is a key component of the work of a member association. American Association of Collegiate Registrars and Admissions Officers (AACRAO) delivers PD&T for its members through the traditional methods of conferences, publications, journals, and workshops, and more recently through webinars,…

Wake Forest University (WFU) is in the midst of a 28-month student information system (SIS) transition. The authors' offices are deeply involved in this process on a daily basis. As the university collects and analyzes data, discusses operational needs with campus colleagues, builds and configures tenants, tests and validates, and implements a new…

Transformative learning theory has been recommended as a pedagogy of uncertainty for accommodating new beliefs that enable humans to thrive amid the challenges and complexity of our world. As higher education institutions embrace new roles and responsibilities, few studies have focused on how the disruptions caused by COVID-19 may facilitate…

There are increasing opportunities for professional and continuing education, and traditional academic programs to work together to enhance learning mobility, improve college access for undergraduate-adult learners and support institution-wide learner success. However, to embrace those opportunities and for this to occur, the degree to which…

The American Association of Collegiate Registrars and Admissions Officers (AACRAO) is a nonprofit, voluntary, professional association that relies on its membership to provide content, leadership, feedback, and financial support. The association promotes the well-being and advancement of professionals in the higher education community by engaging…

Post-secondary institutions in British Columbia and elsewhere were forced to react quickly and boldly when the COVID-19 pandemic arrived in early 2020. The pandemic had unforeseen consequences, but it also created opportunities for new approaches to institutional systems and service delivery. This study evaluates the impact of the pandemic on…

In the context of higher education institutional practice, a "hold" is defined as a means an institution may employ to prevent a student from completing an action, such as registering for a class or accessing an official transcript. Holds are most often used as an attempt to motivate a student to take an action sought by the institution.…

The November 2021 60-Second Survey was the third survey of its kind to focus on registrars' office staff size and primary responsibilities. The first two were completed in 2015 (see ED557067) and 2019 (see ED616535), respectively. This version of the survey also included three questions about the opportunity to work remotely, vacancies, and the…

Enrollment Management offices serve a vital role in the recruitment and retention of students. Despite the rapid evolution of the field, little research exists exploring the competencies needed for success. A job advertisement analysis identified a number of similar competencies needed across enrollment management, as well as competencies unique…

Stranded credit is credit that students have earned at a postsecondary institution, but cannot use or transfer because they have unpaid debts at the institution. Institutions will usually not issue official transcripts to students with debt, which results in the student being unable to formally document the credits they have acquired. This can…