This article will explore how the influence of the Historically Black Colleges and Universities (HBCU) culture, benefits of inclusionary leadership practices, and organizational structure impact the Family Educational Rights and Privacy Act of 1974 (FERPA) implementation and adherence. The purpose of this article will be to educate and influence…

Jeff von Munkwitz-Smith retired from Boston University in 2015 where he was Assistant Vice President and University Registrar. He is a Past President of the American Association of Collegiate Registrars and Admissions Officers (AACRAO), served as Editor-in-Chief of "College and University" from 2014-2020, and is currently a Senior…

In 2013, the convergence of a new Elon University registrar, a fairly new provost, and a need for structure related to summer marketing and registration presented an opportunity to innovate. The university provost conveyed an expectation that summer enrollment should grow under the new registrar, with a promise to free up the resources necessary…

Burnout is a state of physical or emotional exhaustion that also involves depersonalization and a sense of reduced accomplishment, stemming from chronic workplace stress (Maslach 2003). Some higher education professionals experience stressful workplace conditions such as extended business hours and increased responsibilities despite declining…

Wake Forest University (WFU) is in the midst of a 28-month student information system (SIS) transition. The authors' offices are deeply involved in this process on a daily basis. As the university collects and analyzes data, discusses operational needs with campus colleagues, builds and configures tenants, tests and validates, and implements a new…

Luisa Havens Gerardo is Vice President for Enrollment Management at Virginia Tech. She has served the American Association of Collegiate Registrars and Admissions Officers (AACRAO) as president, vice president for access and equity, chair of the international admissions committee, and member of the nominations committee and the program committee…

The American Association of Collegiate Registrars and Admissions Officers (AACRAO) is a nonprofit, voluntary, professional association that relies on its membership to provide content, leadership, feedback, and financial support. The association promotes the well-being and advancement of professionals in the higher education community by engaging…

Mary Callahan is the Registrar and Senior Associate Dean at the Massachusetts Institute of Technology (MIT). She was named Registrar in 1999 and Senior Associate Dean in 2015 and sets the strategic direction for a continuum of student and faculty support activities. Among her many responsibilities are oversight of registration, grades, degree…

The American Association of Collegiate Registrars and Admissions Officers' (AACRAO's) Strategic Enrollment Management Endorsement Program, or SEM-EP, is a well-defined, self-paced professional development program and career advancement track for in-service enrollment service professionals. Designed to promote industry competency and readiness, the…

For many higher education institutions, certifying degree completion is both challenging and time consuming. Depending on the size of the institution, graduation processing can take multiple staff days to complete. In an age of limited staffing, registrars must leverage technology to handle these increasing workloads. Such was the case with a…

Stories are one of the primary ways in which humans communicate and interact with one another--even in an office. Like any organization, the registrar's office relies on stories. Stories from inside the office are vehicles for culture, knowledge, context, data, information, and the emotion implicit in the work being done. Stories from outside the…

AACRAO Research completed five 60-Second Surveys and four comprehensive reports. Other research-supported work included: supporting the Bill and Melinda Gates Foundation credit mobility learning portfolio, partnering with NACUBO to create a joint statement on the use of administrative and student success holds, and supporting WICHE in their work…

Registrars and other university offices are integral to students' full life cycle, from prospective students to alumni. In this more encompassing definition of enrollment management, registrars perform a number of duties that overlap with the objectives of enrollment management. This perspective paper analyzes the changes in the historic…

The efficacy of academic policies intended to promote student and institutional success is a function of the effort invested to evaluate their merit and feasibility. Policy owners are not ignorant of such implications when proposing changes, but being so closely connected with a policy tends to diminish objectivity. Thankfully, the typically…

Enrollment Management offices serve a vital role in the recruitment and retention of students. Despite the rapid evolution of the field, little research exists exploring the competencies needed for success. A job advertisement analysis identified a number of similar competencies needed across enrollment management, as well as competencies unique…