Jeff von Munkwitz-Smith retired from Boston University in 2015 where he was Assistant Vice President and University Registrar. He is a Past President of the American Association of Collegiate Registrars and Admissions Officers (AACRAO), served as Editor-in-Chief of "College and University" from 2014-2020, and is currently a Senior…

The June 2022 60-Second Survey invited all AACRAO members to provide their perspectives on what the role of the registrar "should" be at their institution. Particular attention was paid to what the role of the registrar "should" be for student engagement and enrollment management. These data will be used to shape a roundtable…

This article relays the author's experiences and lessons learned after she was selected to serve as the faculty coordinator for first-year student scheduling at her institution. The new assignment to run the first-year scheduling function in the summer was supposed to be a way to do something interesting and engaging in the summer. It turned out…

Professional development and training (PD&T) is a key component of the work of a member association. American Association of Collegiate Registrars and Admissions Officers (AACRAO) delivers PD&T for its members through the traditional methods of conferences, publications, journals, and workshops, and more recently through webinars,…

Luisa Havens Gerardo is Vice President for Enrollment Management at Virginia Tech. She has served the American Association of Collegiate Registrars and Admissions Officers (AACRAO) as president, vice president for access and equity, chair of the international admissions committee, and member of the nominations committee and the program committee…

There are increasing opportunities for professional and continuing education, and traditional academic programs to work together to enhance learning mobility, improve college access for undergraduate-adult learners and support institution-wide learner success. However, to embrace those opportunities and for this to occur, the degree to which…

Although a large body of research exists within higher education that focuses on factors related to faculty motivation and student motivation, there is limited research concentrated on the motivation of college and university administrative staff. This study examined how job duties, work processes, elements of the work environment, and leadership…

The efficacy of academic policies intended to promote student and institutional success is a function of the effort invested to evaluate their merit and feasibility. Policy owners are not ignorant of such implications when proposing changes, but being so closely connected with a policy tends to diminish objectivity. Thankfully, the typically…

Registrar's offices used to be--and in some cases still are--physical manifestations of organizational charts: upper management resides in one cloistered area, occasionally behind a locked door, connected to the rest of the staff by multiple degrees of separation. During the summer of 2013, Elon University agreed to remodel the Office of the…

Information Communication and Technology has made a lot of investments to the rapid transformation of modern society. The goal of the study was to establish a highly customized student information and accounting system in Indonesia to promote the enrolment and accounting phase and to meet the needs of all clients and employees in the provision of…

This study explores how leadership styles impact work engagement and conflict management practices in Nigerian universities. It utilises a qualitative research design, focusing on 40 semi-structured interviews with senior university management staff comprising Vice-Chancellors, Registrars, Bursars, Deans of Faculties and senior non-teaching staff…

Lotus D. Coffman became the fifth president of the University of Minnesota in 1920 and served in that role until 1938. Two new colleges were established under his tenure: General College offering two-year degrees and University College, intended for students whose academic needs were not being met by other existing colleges. This article provides…

In this article Philip Henry, now in semi-retirement, reflects on the last 50 years of his career in United Kingdom higher education and the changes that ensued during this time. Over the span of his career he had the opportunity to experience a wide range of institutions in all of the U.K. university mission groups and in a range of positions…

This qualitative study used interviews to explore perceptions of the management and leadership role of the higher education registrar and the skills needed to fulfill that role. The findings reveal a variety of factors that were considered to impact the registrars role as a campus leader. There findings can help registrars find ways to maximize…

The January 2016 American Association of Collegiate Registrars and Admissions Officers (AACRAO) "60 Second Survey" focused on institutional Family Educational Rights and Privacy Act (FERPA) training practices and measuring the level of interest in an AACRAO-developed online FERPA training module. The survey received 878 usable responses.…