The impact of training, remuneration, and teamwork factors on job performance has been affirmed in the literature. However, not all organizations devote efforts to these critical variables of performance, which has led to employees' poor job performance. Hence, this study examined the influence of training, remuneration, and teamwork factors on…

Transformative learning theory has been recommended as a pedagogy of uncertainty for accommodating new beliefs that enable humans to thrive amid the challenges and complexity of our world. As higher education institutions embrace new roles and responsibilities, few studies have focused on how the disruptions caused by COVID-19 may facilitate…

Post-secondary institutions in British Columbia and elsewhere were forced to react quickly and boldly when the COVID-19 pandemic arrived in early 2020. The pandemic had unforeseen consequences, but it also created opportunities for new approaches to institutional systems and service delivery. This study evaluates the impact of the pandemic on…

Stranded credit is credit that students have earned at a postsecondary institution, but cannot use or transfer because they have unpaid debts at the institution. Institutions will usually not issue official transcripts to students with debt, which results in the student being unable to formally document the credits they have acquired. This can…

Information Communication and Technology has made a lot of investments to the rapid transformation of modern society. The goal of the study was to establish a highly customized student information and accounting system in Indonesia to promote the enrolment and accounting phase and to meet the needs of all clients and employees in the provision of…

The November 2022 60-Second Survey invited AACRAO members to share how, if at all, their institution uses degree-audit and/or education-planning technology to support students. There were 653 responses from 11 countries. The majority of responses were from the United States (n = 621) and Canada (n = 23). Sixty-three percent of respondents serve…

The academic credentialing landscape is rapidly evolving. Institutions of higher education must meet this critical moment in the evolution of how learning is delivered, assessed, and recognized. While some educational institutions have shifted to issuing Electronic Data Exchange (EDX), digitally signed PDFs or blockchain verifiable credentials,…

This study explores how leadership styles impact work engagement and conflict management practices in Nigerian universities. It utilises a qualitative research design, focusing on 40 semi-structured interviews with senior university management staff comprising Vice-Chancellors, Registrars, Bursars, Deans of Faculties and senior non-teaching staff…

In this article Philip Henry, now in semi-retirement, reflects on the last 50 years of his career in United Kingdom higher education and the changes that ensued during this time. Over the span of his career he had the opportunity to experience a wide range of institutions in all of the U.K. university mission groups and in a range of positions…

The March 2017 American Association of Collegiate Registrars and Admissions Officers (AACRAO) 60-Second Survey focused on the concepts of managerial coaching and mentoring (Appendix A). This survey was open to all AACRAO members instead of the more common model limiting responses to just one per institution. The purpose of this survey was…

Institutional accreditation is an important factor for U.S. institutions in determining if credit or degrees from another institution will be accepted. However, accreditation as we understand it does not often exist outside the United States. This 60-Second Survey, in partnership with the Association of International Credential Evaluators (AICE)…

This report explores how to make educational systems more inclusive and responsive to transgender, non-binary, and Two Spirit (TNB2S) applicants and students. This is achieved through two broad means, namely using systems to: (1) collect and store relevant personal information (including name and pronouns) to inform and support respectful…

Phillip Henry is a semi-retired former U.K. Registrar and Secretary with almost 40 years' experience in higher education. He has been active in staff development in the United Kingdom (Association of University Administrators, Academic Registrars Council, and Association of Heads of University Administration), in the United States (AACRAO and a…

A visiting student is a student who moves from their home institution where he or she is registered usually in a degree program, to take a specified number of courses or credits at another institution. Students may or may not hold a letter of permission. Most of these students later return to the home institution and request transfer credit for…

The article explores the role of the Registrar (Chief Operating Officer) in a university, and the ways in which we value the contributions of professional, managerial and administrative (PMA) staff. It assesses the conditions in which PMA staff work and describes the professional development opportunities they enjoy. The article goes on to analyse…