Strategic Enrollment Management (SEM) is an emergent and evolving field in higher education (HE). While the concept has often been researched as a system or process implemented by an institution of HE to optimize enrollment, this study examined the professionals that currently lead or aspire to lead those systems. The HE competencies areas that…

Burnout is a state of physical or emotional exhaustion that also involves depersonalization and a sense of reduced accomplishment, stemming from chronic workplace stress (Maslach 2003). Some higher education professionals experience stressful workplace conditions such as extended business hours and increased responsibilities despite declining…

This study examined the development of a mentor identity among college and university registrars. In addition to participant-created timeline documents and resumes, two semi-structured interviews were conducted with seven college or university registrars from various types of institutions in the United States. The transcripts were analyzed and a…

Mary Callahan is the Registrar and Senior Associate Dean at the Massachusetts Institute of Technology (MIT). She was named Registrar in 1999 and Senior Associate Dean in 2015 and sets the strategic direction for a continuum of student and faculty support activities. Among her many responsibilities are oversight of registration, grades, degree…

Earlier this year, AACRAO received an offer of research sponsorship and partnership from Modern Campus to focus on the role of the modern registrar. In June 2022, AACRAO deployed a 60-Second Survey asking members to provide their opinion on what the role of "a modern registrar" should be on their campus. This survey was open to all…

Stories are one of the primary ways in which humans communicate and interact with one another--even in an office. Like any organization, the registrar's office relies on stories. Stories from inside the office are vehicles for culture, knowledge, context, data, information, and the emotion implicit in the work being done. Stories from outside the…

Registrars and other university offices are integral to students' full life cycle, from prospective students to alumni. In this more encompassing definition of enrollment management, registrars perform a number of duties that overlap with the objectives of enrollment management. This perspective paper analyzes the changes in the historic…

Enrollment Management offices serve a vital role in the recruitment and retention of students. Despite the rapid evolution of the field, little research exists exploring the competencies needed for success. A job advertisement analysis identified a number of similar competencies needed across enrollment management, as well as competencies unique…

Many wonderful things can and should be written regarding the pleasures of mentorship. As an individual with experience as both a mentee and a mentor, I can attest to the joy that comes from a productive mentoring relationship. However, there is a reality that is discussed less frequently: Mentoring is hard work that can involve pain and…

Information Communication and Technology has made a lot of investments to the rapid transformation of modern society. The goal of the study was to establish a highly customized student information and accounting system in Indonesia to promote the enrolment and accounting phase and to meet the needs of all clients and employees in the provision of…

To stand out in a crowded marketplace, every organization must find or create a competitive edge. Companies without a unique advantage get lost in a tide of rivals. In the context of higher education, the registrar's office rarely commands the resources to achieve dramatic overhauls. Rather, incremental innovation offers a far more efficient use…

The academic credentialing landscape is rapidly evolving. Institutions of higher education must meet this critical moment in the evolution of how learning is delivered, assessed, and recognized. While some educational institutions have shifted to issuing Electronic Data Exchange (EDX), digitally signed PDFs or blockchain verifiable credentials,…

This study evaluated the phenomenon of anti-Black womanism in enrollment management at Historically White Institutions (HWIs) for Black women professionals. The qualitative study was conducted to understand dialectical functions of enrollment management and the dialectical responsibilities that Black women have while working in enrollment…

In this article Philip Henry, now in semi-retirement, reflects on the last 50 years of his career in United Kingdom higher education and the changes that ensued during this time. Over the span of his career he had the opportunity to experience a wide range of institutions in all of the U.K. university mission groups and in a range of positions…

Learners of all types must be able to represent their achievements to prospective employers and education institutions to prove that they have the requisite knowledge and skills for success. The most recognized means by which students represent themselves is the credential. As in many other industries that engage with customers, partners, and…