This study explores how leadership styles impact work engagement and conflict management practices in Nigerian universities. It utilises a qualitative research design, focusing on 40 semi-structured interviews with senior university management staff comprising Vice-Chancellors, Registrars, Bursars, Deans of Faculties and senior non-teaching staff…

The April 2015 American Association of Collegiate Registrars and Admissions Officers (AACRAO) 60-Second Survey asked respondents to identify the size, composition, name and level of decentralization for the Office of the Registrar. This month's survey is a refinement of the April 2015 survey and report (see ED557067) on the same topic. Similar to…

Transitioning to a new role can be challenging whether at one's current institution or at a new one. Often, the resources that are meant to help with the transition are written by those who have been in the field for many years and who are far removed from the excitement, trepidation, and, at times, uncertainty that may attend a new role. As a…

Lotus D. Coffman became the fifth president of the University of Minnesota in 1920 and served in that role until 1938. Two new colleges were established under his tenure: General College offering two-year degrees and University College, intended for students whose academic needs were not being met by other existing colleges. This article provides…

This study evaluated the phenomenon of anti-Black womanism in enrollment management at Historically White Institutions (HWIs) for Black women professionals. The qualitative study was conducted to understand dialectical functions of enrollment management and the dialectical responsibilities that Black women have while working in enrollment…

In this article Philip Henry, now in semi-retirement, reflects on the last 50 years of his career in United Kingdom higher education and the changes that ensued during this time. Over the span of his career he had the opportunity to experience a wide range of institutions in all of the U.K. university mission groups and in a range of positions…

Learners of all types must be able to represent their achievements to prospective employers and education institutions to prove that they have the requisite knowledge and skills for success. The most recognized means by which students represent themselves is the credential. As in many other industries that engage with customers, partners, and…

Jeffrey Von Munkwitz-Smith recently retired as Assistant Vice President and University Registrar at Boston University. This article provides a commentary by Von Munkwitz-Smith on an address given by Lotus Delta Coffman (then president of the University of Minnesota) in 1926 at the annual meeting of the American Association of Collegiate…

Jack Maguire proclaimed in his classic article, detailing Boston College's enrollment management (EM) design, that "to the organized go the students." Since the inception of EM in the 1970s, college and university leaders have perpetuated structuralist approaches to EM, which are often reflected in persistent debates about the ideal…

Employers increasingly desire new graduates to work across boundaries, in teams, and with developed soft skills, especially in public affairs. Likewise, students increasingly seek academic experiences for learning, practicing, and honing transferable, competency-based skills. This suggests instructors should explore alternative pedagogy engaging…

Each year, roughly 30% of first-year students at US baccalaureate institutions do not return for their second year and billions of dollars are spent educating these students. Yet, little quantitative research has analyzed the causes and possible remedies for student attrition. What's more, most of the previous attempts to model attrition at…

Oakland University (OU) in Rochester, Michigan, was experiencing growing pains. The good news was that OU had experienced 23 years of continuous enrollment growth, with student enrollment exceeding 20,000 in 2015 for the first time ever. The downside was that various administrative processes throughout the university were straining to keep up. One…

The March 2017 American Association of Collegiate Registrars and Admissions Officers (AACRAO) 60-Second Survey focused on the concepts of managerial coaching and mentoring (Appendix A). This survey was open to all AACRAO members instead of the more common model limiting responses to just one per institution. The purpose of this survey was…

When students enroll in community college, they interact with a range of individuals who help shape their college experiences. The role that faculty can play in creating a welcoming and inclusive campus environment has been well-documented (Felten & Lambert, 2020; Komarraju et al., 2010; Rendón, 2002). Yet personnel in student services…

The American Association of Collegiate Registrars and Admissions Officers (AACRAO) examined nine research areas of interest to its members in 2017. Six took the form of 60-Second Surveys; one was a career profile; another examined community college completion initiatives including student attitudes about community college; and one was completed in…