In August 2023, American Association of Collegiate Registrars and Admissions Officers (AACRAO) created and distributed a 60-second survey to AACRAO primary contacts at U.S. institutions asking for information about institutional governance/decision making and the role of the registrar in this function. There were 327 responses from 49 states, the…

This article will explore how the influence of the Historically Black Colleges and Universities (HBCU) culture, benefits of inclusionary leadership practices, and organizational structure impact the Family Educational Rights and Privacy Act of 1974 (FERPA) implementation and adherence. The purpose of this article will be to educate and influence…

The impact of training, remuneration, and teamwork factors on job performance has been affirmed in the literature. However, not all organizations devote efforts to these critical variables of performance, which has led to employees' poor job performance. Hence, this study examined the influence of training, remuneration, and teamwork factors on…

Strategic Enrollment Management (SEM) is an emergent and evolving field in higher education (HE). While the concept has often been researched as a system or process implemented by an institution of HE to optimize enrollment, this study examined the professionals that currently lead or aspire to lead those systems. The HE competencies areas that…

Jeff von Munkwitz-Smith retired from Boston University in 2015 where he was Assistant Vice President and University Registrar. He is a Past President of the American Association of Collegiate Registrars and Admissions Officers (AACRAO), served as Editor-in-Chief of "College and University" from 2014-2020, and is currently a Senior…

In the context of this paper, and higher education institutional practice, a "hold" is defined as a means an institution may employ to prevent a student from completing an action, such as registering for a class or accessing an official transcript. Holds are most often used as an attempt to motivate a student to take an action sought by…

The June 2022 60-Second Survey invited all AACRAO members to provide their perspectives on what the role of the registrar "should" be at their institution. Particular attention was paid to what the role of the registrar "should" be for student engagement and enrollment management. These data will be used to shape a roundtable…

Wichita State University (WSU) began the SEM process in 2015 with a steering committee co-chaired by the university registrar and the chief data officer (CDO). Work leading up to and undertaken throughout that process and the implementation of the SEM plan it produced helped to form an extraordinary partnership between these two professionals.…

In 2013, the convergence of a new Elon University registrar, a fairly new provost, and a need for structure related to summer marketing and registration presented an opportunity to innovate. The university provost conveyed an expectation that summer enrollment should grow under the new registrar, with a promise to free up the resources necessary…

The American Institutes for Research® and rpk GROUP jointly conducted this study to improve understanding of students' experiences and time investment with the college transfer process, and the role of institutional policies, processes, and technologies. Expanding the understanding of the institutional barriers that exist during the transfer…

This article relays the author's experiences and lessons learned after she was selected to serve as the faculty coordinator for first-year student scheduling at her institution. The new assignment to run the first-year scheduling function in the summer was supposed to be a way to do something interesting and engaging in the summer. It turned out…

Burnout is a state of physical or emotional exhaustion that also involves depersonalization and a sense of reduced accomplishment, stemming from chronic workplace stress (Maslach 2003). Some higher education professionals experience stressful workplace conditions such as extended business hours and increased responsibilities despite declining…

Professional development and training (PD&T) is a key component of the work of a member association. American Association of Collegiate Registrars and Admissions Officers (AACRAO) delivers PD&T for its members through the traditional methods of conferences, publications, journals, and workshops, and more recently through webinars,…

Wake Forest University (WFU) is in the midst of a 28-month student information system (SIS) transition. The authors' offices are deeply involved in this process on a daily basis. As the university collects and analyzes data, discusses operational needs with campus colleagues, builds and configures tenants, tests and validates, and implements a new…

Luisa Havens Gerardo is Vice President for Enrollment Management at Virginia Tech. She has served the American Association of Collegiate Registrars and Admissions Officers (AACRAO) as president, vice president for access and equity, chair of the international admissions committee, and member of the nominations committee and the program committee…