The purpose of this study was to develop a scale to assess client satisfaction with rehabilitation services and to identify correlates of client satisfaction. The first phase involved the development of the instrument, the Scale of Client Satisfaction. Subjects were 483 culturally and medically handicapped rehabilitates. In the second phase data…

The purpose of this investigation was to assess the feasibility of conceptualizing rehabilitation gain as a single scalable variable. Twenty-seven items from the Wood County Project Test Battery which reflected rehabilitation gain were incorporated into a scale. Items sampled weekly earning, dependency on public assistance, work status, amount of…

The Human Service Scale is an assessment instrument for measuring the progress of the rehabilitation client and the effectiveness of rehabilitation programs. The theory behind the scale is based on Maslow's hierarchy of human needs. The development and some potential uses of the scale are discussed. (EC)

The measurement of client change attributable to the receipt of vocational rehabilitation services has been limited to the simple criterion of employed-unemployed or to subjective evaluations. The authors discuss alternative statistical and methodological strategies for the use in measuring client gain. (Author)