ERIC - Search Results

Descriptor

Alumni	1
College Programs	1
Employer Attitudes	1
Enrollment	1
Graduate Study	1
High School Students	1
Higher Education	1
Institutional Evaluation	1
Marketing	1
Organizational Communication	1
Program Implementation	1
Program Improvement	1
Reputation	1
School Community Relationship	1
School Counselors	1
Self Evaluation (Groups)	1
State Colleges	1
Student Attitudes	1
Student Personnel Services	1
Total Quality Management	1
More ▼

Source

Author

Zide, Michele Moran

Publication Type

Reports - Descriptive

Education Level

Audience

Location

Laws, Policies, & Programs

Assessments and Surveys

What Works Clearinghouse Rating

Showing one result Save | Export

Restructuring at Fitchburg State College through Total Quality Management.

Download full text

Zide, Michele Moran; And Others – 1995

Fitchburg State College (Massachusetts), a comprehensive public college, initiated restructuring using Total Quality Management (TQM) techniques in December 1992. The effort's mission was to increase communication, to identify barriers to defined goals and service to students, and to find ways to overcome those barriers. Two surveys followed the…

Descriptors: Alumni, College Programs, Employer Attitudes, Enrollment