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Butler, Meredith; Gratch, Bonnie – College and Research Libraries, 1982
Article focuses on planning process used by staff of State University of New York College at Brockport library to develop and implement a user study measuring effectiveness of library's services. The planning model, research committee, sampling design, questionnaire development, and implementation and evaluation of survey are discussed. Twenty-one…
Descriptors: Academic Libraries, Data Analysis, Higher Education, Information Dissemination