Library users' perceptions of the quality of interlibrary loan service are examined. Ten Greater Midwest Research Libraries Consortium members distributed surveys to patrons. Findings indicate patrons' satisfaction is minimally related to actual delivery speed; satisfaction and perceptions of timeliness are strongly correlated; a delivery speed of…

Considers the role of interlibrary loan and document delivery services in support of research collections and digital information. Highlights include current practices; licensing as it relates to interlibrary loan in the digital environment; distance education; the role of consortia; technical infrastructure; and archival retention versus…

Discusses experiences and outcomes of benchmarking at the Queensland University of Technology (Australia) library that compared acquisitions, cataloging, document delivery, and research support services with those of the University of New South Wales. Highlights include results as a catalyst for change, and the use of common output and performance…

Compares interlibrary loan data from a 1995 survey of Greater Midwest Research Library Consortium and Association of Research Libraries members with a 1989 survey. Shows an increase in transaction to staff ratio and a negative correlation between transaction to staff ratio and lending fill rate. Relates factors affecting productivity, such as…

Trends in publishing, advances in technology and pressures on library budgets have combined to put libraries and publishers at odds with each other. Research libraries expect broad, easy access to electronic information, greater convenience and faster delivery but at reduced cost. Publishers are exploring new channels for distributing their…

This document consists of six issues of the ARL (Association of Research Libraries) Newsletter, covering the year 1998. Each issue of the newsletter includes some or all of the following sections: "Current Issues," reports from the Coalition for Networked Information and the Office of Scholarly Communication, Office of Leadership and…

This document consists of six issues of the ARL (Association of Research Libraries) Newsletter, covering the year 1997. Each issue of the newsletter includes some or all of the following sections: "Current Issues," reports from the Office of Scholarly Communication, Office for Management Services, and Coalition for Networked Information,…

Highlights problems facing academic and research libraries in Ghana in providing scientific and technical information. Challenges include poor collections and inadequate funding. Topics include library cooperation, training in interlibrary lending and document delivery in the United Kingdom and in Denmark, and the need for CD-ROM databases and…

Contains 13 articles that discuss current issues, future directions, and critical questions regarding successful library resource sharing. The articles present economic decision models, consortia agreements, copyright dilemmas, technological advancements, and a national project to revamp interlibrary loan and document delivery. (Author/JMV)

The emphasis of this symposium was to examine national and international ways to preserve, access, and digitize human heritage and culture. Many internationally recognized librarians shared their experiences and ideas on that topic. The 19 papers presented at the symposium dealt with issues such as: the impact of new technologies on information…

Discusses German libraries' access to the Internet and World Wide Web, and reviews German library development and organization. Topics include state libraries; research library networks; national scientific service organizations that provide specialized information services; funding; standards; online catalog software; document delivery and…

Describes statewide information automation and connectivity efforts in North Carolina. Highlights include Triangle Research Libraries Network Document Delivery System; cooperative networking projects; public library connectivity to the state library; rural access projects; community college automation; K-12 technology plans; electronic government…