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Peer reviewedMassey-Burzio, Virginia – Journal of Academic Librarianship, 1998
A study of how patrons think and behave as they seek information at a major research library (Johns Hopkins University) reveals the need to provide the kinds of services and programs that meet the actual needs and preferences of patrons. Focusing on what librarians think is needed can result in poor service. (Author)
Descriptors: Academic Libraries, Feedback, Information Seeking, Librarian Attitudes
Reed-Scott, Jutta – 1988
The Association of Research Libraries' Office of Management Services (OMS), working with the Research Libraries Group, Inc. (RLG), began the North American Collections Inventory Project (NCIP) in July 1983 as a cooperative effort intended eventually to involve research libraries throughout the United States and Canada. The project's long-term goal…
Descriptors: Academic Libraries, Bibliographic Databases, Foreign Countries, Higher Education
