Intranets can be crucial tools in fostering communication within an academic library. This article describes the successful implementation of an intranet wiki at the San Diego State University Library & Information Access. The steps involved with implementing, marketing, and supporting the MediaWiki software are described, and the results of a…

Libraries need to weigh the benefits, usage, and cost-effectiveness of owning collections against seeking alternatives to deliver the information needed by customers. The University of Arizona Library investigated different approaches for meeting the research needs of East Asian Studies faculty and students under great pressure of physical space…

Describes the framework in which the research library at the University of Illinois at Chicago (UIC) reengineered its technical services operations. Focuses on the activities of the "Before Team" in evaluating, measuring, and redesigning the work processes that occur before the library receives an item. Discusses the results. (Author/AEF)

In April 1993, the Association of Research Libraries (ARL) conducted a survey of its members to update information gathered in 1991 about the existence of quality improvement programs and the use of quality improvement processes in research libraries. A total of 91 responses (76 percent) was received to the 13 questions of the survey. Fifteen (16…

As student fees, print vs. electronic access, service quality expectations, and basic economics have an increasing impact on library operations, some academic libraries are taking a second look at the process of charging overdue fines. This article explores the contemporary environment on this issue. It offers as an example a compromise solution…

In 1991, the University Libraries of Northern Illinois University implemented a revised policy for renewals of library materials. Various system, staff, and patron-related concerns required the access services department to adapt to immediate demands, then to seek longterm solutions. This case study examines the initial impact of the new policy,…

This kit provides 24 essays on book repair: (1) "Conservation at the American Philosophical Society: An Institutional Profile in 1992" (H. Kyle); (2) "The Book Repair Program at Brigham Young University: An Institutional Profile" (R. Silverman); (3) "Book Repair and Conservation: Conservation Center for Art and Historic…

Designed to serve both as an activity report on Office of Management Studies (OMS) progress during 1987 and a catalog of OMS services and products, this annual report focuses on the management of technology in a scholarly environment. Programs and services are reported in five sections: (1) Applied Research and Development (the Institute on…

Designed to serve both as an activity report on Office of Management Services (OMS) progress during 1989 and a catalog of OMS services and products, this annual report focuses on the management of human and technical resources in a scholarly environment. Programs and services are reported in four sections: (1) Applied Research and Development (the…