Action research is conceived as a feet-on-the-ground process--a way of addressing and improving the everyday experiences and concerns of people who deliver real goods and services in an organisation, through the process of finding out new things--i.e. research in the broadest sense. This article explores the question of how action researchers do…

An action research project, managed by a graduate student, resulted in the development of an academic website as an effective internal and external communication tool. The main focus of the investigation was to uncover the tacit knowledge held by staff in the Department of Management Communication through a series of in-depth interviews, a focus…

"Not so ordinary," I am told; it is unusual for healthcare professionals to co-construct new practices by learning together with the people who use services. This paper describes action learning and research with NHS professionals and the parents of children with severe communication difficulties to develop a new practice framework for…