This book contains the full text of papers and posters presented at the International Conference on Education and New Developments (END 2020), organized by the World Institute for Advanced Research and Science (W.I.A.R.S.), that this year had to be transformed into a fully Virtual Conference as a result of the Coronavirus (COVID 19) pandemic.…

"The Measures of Success" (MoS) project set out to develop, implement, and present the results of an evaluation model that could assess longer-term outcomes of workplace education programs for increasing literacy and Essential Skills. The model was tested at 18 work sites in Manitoba and Nova Scotia and included training programs that…

Research in training, development and education (TD&E) in organizations has produced important results in the last two decades. Evaluation of TD&E has been a special focus of this research, which has resulted in the production of relevant predictive models. The present study has the aim of testing a model of effectiveness of training on…

The management literature provides a variety of recommendations as to how workers' customer orientation might be improved, including through training. Crucial factors in the process of transferring the contents of service quality training programs to practice, however, have not yet been sufficiently analysed. This study proposes and tests a model…

The literature on organizational effectiveness was reviewed to explore the various definitions and terminology used as well as to identify the criteria, correlates, theories and/or models, and measurement/assessment methods. AHRD Conference Proceedings for 2004 and 2005 were analyzed for usage of the phrase. Results indicated that researchers and…

Purpose: The purpose of this article is to highlight the results of the online Delphi research project; in particular the procedures used to establish an online and innovative process of content validation and obtaining "rich" and descriptive information using the internet and current e-learning technologies. The online Delphi was proven to be an…

This article presents the methodology used by the Finnish Education Evaluation Council in the national evaluation of social and communication skills in vocational education and training. The evaluation concentrates on key competences such as learning-to-learn skills, communication skills, social skills and entrepreneurship (Implementation of…

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This report develops the sample design for evaluating five Federal manpower programs in terms of their effects upon trainees' incomes. The study involves a large 10-city sample of trainees in Job Corps, Neighborhood Youth Corps, Job Opportunities in the Business Sector, and Manpower and Development Act Institutional Training Programs (New Careers…

This document reports the findings of seven case studies undertaken as part of a larger research project on the measuring and reporting of intellectual capital, being conducted by an Australian research team. The case studies aimed to investigate in more detail the approach of seven Australian organizations and enterprises to the recording and…

This article describes the use of a schematic model for developing and distributing online surveys. Two empirical studies that developed and implemented online surveys to collect data to measure satisfaction in various aspects of human resource development and adult education exemplify the use of the model to conduct online survey research. The…

The focus-group interview format was used to investigate the implementation of the Career Ladders teacher-incentive program in a rural school district in Arizona. Two interviews were planned for each of the following groups: (1) school board members; (2) Career Ladders steering committee; (3) administrators; (4) central office staff; (5) parents;…

The article presents the findings of the research into professional development needs of study programme managers at four Lithuanian higher education schools (two universities and two colleges) and a revised methodology for research into study programme managers professional development needs in the didactical domain of teacher qualification…

Modeling and data collection efforts needed to develop a test of the effectiveness of adult literacy and language training programs in increasing the earnings of trainees are reviewed. After reviewing the framework developed for the Manpower Development and Training Act and the Comprehensive Employment and Training Act (CETA) evaluations and the…