Examines the basic tenets of qualitative, or naturalistic, research methods in terms of their grounding in social science and their value to library and information science research. Topics discussed include the research problems; data collection, including interviews; data analysis, including content analysis; theory development; and ensuring…

A three-year study investigated the territorial behavior of children in a spatially unstructured library setting. The children's various solutions to the lack of spatial structure are described, and implications for libraries dealing with groups of children are discussed. (Author/CLB)

Describes an instrument designed to assess the reference outcome in terms of patron report of success in finding what was wanted, rather than overall satisfaction. The results of a library survey which tested the reliability of this instrument and compared it with unobtrusive observation are reported. (Author/CLB)

Discusses issues relating to the reliability, validity, utility, and information value of unobtrusive testing of library reference services; provides suggestions for practical applications of these criteria; applies study findings to library decision making and planning; and identifies topics for further methodological refinement. (Author/CLB)