Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included.…

Discusses the use of quantitative collection development and use studies as research tools to evaluate the quality of children's library collections. Four studies, conducted in school and public libraries, that involve analyzing data with statistical tests are reviewed to show how data already being collected can be developed into research…

Discusses methodological issues in cross-cultural studies of diverse communities, including language problems, data collection and analysis, sample size, and dissemination of findings. A study of the information-seeking behavior of ethnolinguistic gatekeepers in several communities in California is described. Suggestions are given for public…

This compendium is a companion document to the Maryland Sailor Online Public Information Network assessment final report, and contains detailed study findings, study data collection activity write-ups, detailed methodologies, data collection tools, and consultant notes on the uses of the study's data collection instruments. The purpose of the…