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Peer reviewedBrown, Diane M. – RQ, 1985
During one week in 1981, 648 telephone reference questions were analyzed at medium-sized public library. Subject-oriented question analysis revealed little relationship between subject of question, answer format, and complexity level; significant correlation appeared between answer format and level of complexity. Sample coding form and statistical…
Descriptors: Dewey Decimal Classification, Hypothesis Testing, Library Collections, Library Services
