Investigates the ability of volunteer telephone services to furnish facilitative conditions to callers by determining the level of empathic understanding offered by such volunteers. Uses Carkhuff's Five-Point Empathy Scale to indicate that the length of calls increases as the level of empathic understanding offered rises. (Author/PC)

These four learning modules present text and exercises designed to help allied health students understand various elements of positive interaction with people. The first module, "Maslow's Hierarchy of Needs" by Dianne Mackey, defines human needs, presents Maslow's theories, and helps the learner identify behaviors that reflect the…

The contribution of a structured procedure designed to facilitate the generalization of assertive behavior was examined. Subjects solicited from the community (N=48) were assigned to an assertion training plus generalization instructions (AT Plus), an assertion training only (AT Only), or an attention-placebo control condition. Both behavioral…

A study was conducted to compare the validity of two theories of interpersonal communication: (1) uncertainty reduction theory, based on the assumption that communication consists of attempts to reach a cognitive state of balance, and (2) coordinated management of meaning theory (CMM), based on the assumption that persons attempt to create a…

To determine if an interviewer's orientation toward satisfaction and commitment actually produced different interviewee reactions in these two areas, 20 interviewers conducted an informative and persuasive interview with two different sets of five interviewees (physical education majors). The Conversation Self-Report Inventory (CSRI) was used to…