This paper explores the nature of the relationship between Head Office and stores in a large British supermarket chain. It focuses on the role played by a range of technological tools available for managing the stock and connecting different parts of the productive system and the implications this has for employee learning in stores. The evidence…

The Distributive Industry Training Board (DITB) is tackling the training problems of small firms in many ways. A Distributive Training Award provides the industry with a firm training standard at which to aim. Audio-visual aids and publications are new training aids also reported. (MW)

The author describes development of certification standards and an integrated training package for entry-level retail employees. Evaluation methods are discussed. (CH)

Intended for prospective members of the new Distributive Industrial Training Board in Great Britain, this training guide concentrates on managerial functions in retailing; the selection of trainees; the planning of in-company and external training programs; scheduling and continuity of training; roles of training personnel; and the use of various…

Examines British public reaction to videotex--a telecommunications method for disseminating information from a central source--by presenting information from interviews with sales personnel supplemented with comments from industry representatives. Videotex's origin and development, clientele, their perceived views, complaints, prospects for…

This booklet examines briefly the practical justification for planned training in the distributive trades; describes what and who should be trained; and indicates the steps needed to design a system of training which the Industrial Training Board for the Distributive Trades will find acceptable and grant-worthy. It is divided into three parts:…

This brief examines trends in the retail trade, especially in grocery stores, from an international perspective. A comparison of recent national studies finds the following: (1) significant differences in structure and organization exist, especially in the role of traditional small shops versus large chain grocery stores; (2) increasing store size…

Some new work is good work. Quality is ultimately defined by the individual. However, these perceptions are inevitably colored by the circumstances in which people find themselves, by the time, place, and wide range of motivations for having to do a particular job in the first place. One person's quality may be another's purgatory and vice versa.…