Purpose: This paper aims to examine how instructional videos produced by retail employers and tech companies have modelled cashier roles and skills in service encounters over time, providing insights into cashier training and job responsibility evolution across different retail eras. Design/methodology/approach: Online video research is used, with…

This study explores the common features of high-quality traineeships using case studies from the cleaning, child care, construction, retail, finance and insurance, and meat processing areas. The research identifies a range of policy measures that could improve both the practice and image of traineeships. A good practice guide has also been…

Color video can be utilized by department stores involved in fashion retailing, such as Dayton's, to train employees while maintaining the store's reputation for quality. Its uses include product knowledge, store policies and procedures, management communication market, trip reports, trend shows, role-playing, modular courses, and executive…

The author describes how a retail chain used videotape to teach a new inventory method." (Editor/AK)

Discusses the market for computer-based training (CBT) programs, the distribution and marketing of these programs, why CBT is different from other training products for corporate customers, evaluating CBT programs, the competition between CBT and video, and corporations wanting customized training programs. (CT)

Intended for prospective members of the new Distributive Industrial Training Board in Great Britain, this training guide concentrates on managerial functions in retailing; the selection of trainees; the planning of in-company and external training programs; scheduling and continuity of training; roles of training personnel; and the use of various…

Presents a case study of Sainsbury's, a United Kingdom food retailer who adopted innovations in retail technology and whose resulting training needs were met in part through open learning technology. Highlights include networked personal computers, course materials created by trainers, and implications for higher education. (LRW)

The National Association of College Stores has for 31 years offered intensive formal training in bookstore management. The NACS Management Survey/Management Seminar, Booksellers School, and Advanced Seminars on Personnel Supervision and Financial Management are described. (LBH)

This booklet examines briefly the practical justification for planned training in the distributive trades; describes what and who should be trained; and indicates the steps needed to design a system of training which the Industrial Training Board for the Distributive Trades will find acceptable and grant-worthy. It is divided into three parts:…

A study was conducted to determine the nature and extent of continuing education and management training programs used by apparel retail companies and to document program content, objectives, methods, assessment techniques, and evaluation procedures. Information was gathered through qualitative research, using the multiple-case study method, with…

This symposium focuses on training programs for managers of department stores, multiple shops, supermarkets and self-service stores, and small independent shops. The authors of each of the four sections in the publication have had experience in training managers in the retail trade. For conceptual and managerial aspects of the manager's job,…

Available vocational education and training in the United Kingdom's retail sector were examined in an employee-centered study during which data were collected primarily from two sources: questionnaires completed by 1,974 from a random sample of approximately 6,000 British retail employees who were surveyed, and semistructured face-to-face…

In the second phase of a two-phase study, enterprise training in Australia was examined through case studies of training at 12 Australian enterprises in 2 sectors. The six finance and insurance enterprises and six retail enterprises studied were selected to obtain a sample that was representative from the standpoints of enterprise size and…