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Direct linkKim, Jungsun – ProQuest LLC, 2009
Hoteliers have installed new technology, such as self-service and wireless technology, to improve customer service or to increase revenue. However, it seems that they tend to either be unaware of or ignore potential vulnerability of their systems when they add more technologies. The underestimated risks can possibly result in massive losses for…
Descriptors: Hospitality Occupations, Intention, Risk, Program Effectiveness
