An empirical test of the service-profit chain in a large United Kingdom retail business explored how employee attitudes and behavior can improve customer retention and, consequently, company sales performance. Data were collected from 65,000 employees and 25,000 customers from almost 100 stores. The business collected customer satisfaction for…

Australia's retailing sector is the largest single industry of employment, with more than 1.2 million workers. It is characterized by high levels of part-time and casual employment; a young work force, including many young people still in full-time education; and employment widely distributed geographically. Over the past 10 years, employment has…

This document, which is intended to serve as a guide for work force preparation program providers, details the Illinois occupational skill standards for programs preparing students for employment in occupations in the in-store retailing cluster. The document begins with a brief overview of the Illinois perspective on occupational skill standards…