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Direct linkArkenback, Charlotte; Lundin, Mona – Journal of Workplace Learning, 2023
Purpose: This paper aims to examine how instructional videos produced by retail employers and tech companies have modelled cashier roles and skills in service encounters over time, providing insights into cashier training and job responsibility evolution across different retail eras. Design/methodology/approach: Online video research is used, with…
Descriptors: Retailing, Salesmanship, Job Skills, Workplace Learning
Download full textNorton, Helen Rich – Bureau of Education, Department of the Interior, 1917
Vocational training, as a part of the great movement for industrial betterment is now widely recognized as an advantageous measure for both the worker and the industry, but it is not many years since such applied education was looked upon with disfavor by employers and employees alike. This report will deal specifically with the development of…
Descriptors: Physical Education, Arithmetic, Vocational Education, Salesmanship
