This article reports on the second stage of a 7-year community-based research project involving service-learning students in technical and professional communication courses and nonprofit organizations in Baltimore City. The article explains how students and community members overcame failure to collaborate on literacy and employment workshops. To…

This article reports on the first stage of a mixed-methods community-based research project involving residents of a socioeconomically challenged neighborhood in Baltimore City, Richnor Springs, and service-learning students in technical and professional communication courses at Loyola University Maryland (Loyola). To measure outcomes, we analyzed…

Offers examples from the author's experience to show how service learning is well-suited to the population of students who take introduction to technical writing at Salt Lake Community College. Outlines what the organizations and the students themselves say about the service learning experience. Outlines recommendations for making service learning…