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Ashar, Hanna; Geiger, Sharon – Library Administration and Management, 1998
The Malcolm Baldrige National Quality Award (MBNQA) for quality programs has seven categories against which organizations are evaluated (leadership, information and analysis, strategic/operational quality planning, human resources, process management, quality/performance results, customer/student satisfaction). A preliminary quality-assessment…
Descriptors: Academic Libraries, Evaluation Criteria, Evaluation Methods, Leadership
Byrd, Theresa S. – 1997
This study examines the implementation of Total Quality Management (TQM) in the Library/Learning Resources Centers (LRC) of Columbia State Community College, Columbia, Tennessee; Delaware County Community College, Media, Pennsylvania; and Guilford Technical Community College, Greensboro, North Carolina. To place the LRCs' TQM experiences in proper…
Descriptors: Academic Libraries, Community Colleges, Learning Resources Centers, Library Administration
