Educational policies indicate that the role of an Aboriginal Education Officer (AEO) is to build on contextual understanding and provide culturally appropriate support to assist Aboriginal and/or Torres Strait Islander students' learning. There is little research exploring the role of the AEO from the perspective of Aboriginal peoples. The stories…

This paper investigates the level of LGBT+ representation among staff and students in higher education in England and Wales. We compare data from the 2021 England and Wales Census to Higher Education Statistics Agency (HESA) data. We find that LGBT+ people are more highly represented in higher education among all staff groups and students than in…

This dissertation investigates student experiences on a four-year public U.S. college campus, focusing on the impact of humanized support services in non-academic administrative offices. Chapter 1 introduces the study's purpose, while Chapter 2 reviews literature on customer service practices through the lenses of Experience Management, Service…

There are many types of jobs under the heading education support professionals (ESPs): paraeducators, technical service workers, skilled trade workers, and health workers. Making up about one third of the public education workforce from early education through college, ESPs not only ensure that schools run smoothly, they also play a role in…

Given pressing enrollment, retention and completion issues at community colleges, the use of data analytic tools has gained more relevance for practitioners and scholars. Among these tools is machine learning, but its use is relatively new to community colleges and institutional research practice. This exploratory qualitative study examined a…

As the English Higher Education (HE) system becomes characterised by centralised regulation, many professional services staff increasingly occupy significant positions sitting between traditional administrative roles, academia and management with responsibility for interpreting and implementing key policies. This study presents findings from a…

In this article, we contribute to the scant literature covering quantitative studies on the determinants of the non-academic staff incidence in higher education institutions by analysing how the proportion of non-academic staff is related to key features such as size, prestige, year of foundation and financial structure of universities. We apply…

Schools are an ideal setting to base mental health literacy programs as the learning environment is already established. Mental health literacy represents how to obtain and maintain good mental health and should be incorporated into the school curriculum. Collaboration with key stakeholders in youth mental health, such as school staff and allied…

Personal Spirituality and Organizational Citizenship Behaviors (OCBs) are very much a part of people's lives. The construct of OCBs are comprised of non-prescribed employee activities that add value to the organization. The construct was first conceptualized, described, and developed by Dr. Dennis Organ in 1983. Personal Spirituality is a belief…

This study examines survivors' perceptions of sexual harassment experienced as members of higher education (e.g., faculty, staff, students, and administrators). Individually, an examination of the survivors' perceptions of perpetrator consequences and how institutional responses occurred. This study aims to provide insight into the survivors'…

School security is an issue faced by all school districts. Some school districts in the state of Missouri made the decision to arm members of their staff to provide an additional layer of defense. This qualitative study looks at the lived experiences of PK-12 school staff members who carry a concealed weapon for Shield Solutions. The participants…

Organizational climate (OC) affects employees, their interactions with students, and is essential to student achievement. However, the research is limited in that it is not clear how college faculty and staff perceive OC factors that may contribute to student academic achievement. The aim of this study was to answer the following research…

Organizational commitment is an important component within Christian higher education, impacted by the words and actions of authentic leaders and followers. In a time when more people left their jobs or looked for new employment than ever before, it was necessary to identify contributing factors that built and detracted from organizational…

The State of Nevada launched the "SafeVoice" anonymous tip line to prevent harmful events in schools and to promote student safety, health, and wellbeing. "SafeVoice" is a joint effort of the Nevada Department of Education and Nevada Department of Public Safety. Since its inception in 2017, more than 27,000 tips have been…

The Performance Appraisal System (PAS) plays a key role in the overall success of an organization. An appropriate PAS has the potential to increase employee satisfaction at work. When employees are satisfied with the PAS they tend to be more satisfied with their jobs. This study aims to demonstrate the level of practices and the characteristics of…