We have maintained the customer grade system that is being implemented to customers with excellent performance through customer segmentation for years. Currently, financial institutions that operate the customer grade system provide similar services based on the score calculation criteria, but the score calculation criteria vary from the financial…

Survey score interpretations are often plagued by sources of construct-irrelevant variation, such as response styles. In this study, we propose the use of an IRTree Model to account for response styles by making use of self-report items and anchoring vignettes. Specifically, we investigate how the IRTree approach with anchoring vignettes compares…

Despite over a century of aligning test and examination scales, the theory of linking has received relatively little attention. Recently, though, frameworks for classifying linking relationships have proliferated, both in England and the United States. Limitations of U.S. frameworks, particularly the idea that linking relationships ought to be…

In their paper "Unique Characteristics of Diagnostic Classification Models: A Comprehensive Review of the Current State-of-the-Art," Andre Rupp and Jonathan Templin (2008) provide a comparative analysis of selected psychometric models useful for the analysis of multidimensional data for purposes of diagnostic score reporting. Recent assessment…