This presentation at a seminar for library staff and students describes the Educational Resources Information Center (ERIC) system as an information system designed to provide users with ready access to primarily English-language literature dealing with education by establishing a database, publishing abstracting journals, and reproducing…

Compares traditional online interview with the presearch counseling session (process whereby a librarian, acting in an advisory role, assists client searcher in devising his/her search strategy, before that searcher goes online) and presents a one-step model of a presearch counseling session. An online self-service worksheet and 102-item…

Reports on a study of the information-seeking behavior of users of Infotrac, OCLC, Newsbank Electronic Index, and LS/2 at the Bowling Green State University Libraries. Data gathered via interviews are discussed as they pertain to the user's profile; understanding of systems functions; effects on information-seeking behavior; and appropriateness of…

This survey of online search service centers in Canada was conducted to provide data on these centers and, more specifically, on the characteristics of the human search intermediary; and to provide an accurate overall picture of online searching in Canada. The survey questionnaires were mailed to approximately 765 Canadian customers of seven…

This report summarizes research undertaken at the Sterling C. Evans Library, Texas A & M University to assess the impact that end user information retrieval systems may have on library staff and users. Two systems, BRS/After Dark and Search Helper, were made available in the library for end user searching at no cost. A total of 260 users…

Reports results of study of a group of end users (patent attorneys) doing their own online searching at AT&T Bell Laboratories. Highlights include DIALOG databases used by the attorneys, locations and searching modes, characteristics of patent attorney searchers, and problem areas. Questionnaire is appended. (5 references) (EJS)

This paper describes how four classes of high school students were introduced over a 2-year period to the concepts and terminology of online bibliographic searching, instructed to formulate their own search strategies, and received the opportunity to observe their strategies executed by a skilled searcher on various selected databases. It also…

Search Helper, a microcomputer software package marketed by Information Access Company to serve as a gateway to several of their databases, was selected as a system for introducing the Carnegie-Mellon University community to do-it-yourself database searching. Preliminary results of user survey indicate service to be extremely popular with library…

Reports on the method and findings of a study which used unobtrusive testing to measure the accuracy and efficiency of search strategies by library personnel when dealing with the technical report literature. A copy of the test questions used in this study is appended. (CLB)

Reports results of an electronic survey of users of CD-ROM databases at a university library. Data are presented on experience level, database selection, how users learned of the service, use of multiple databases, favorite features, user satisfaction, preferred source of help, research strategies, and use of printed versions. A copy of the…

This study analyzed CD-ROM searches in five science and engineering databases in an academic library. Results indicated that users were usually able to obtain results and print records but that few used more sophisticated techniques to refine their searches. It was concluded that instruction in CD-ROM database searching should be a high priority.…

This 16-item questionnaire was sent to 142 selected college and university libraries in February 1987 to determine which library skills academic librarians consider desirable for undergraduate students. Questionnaires were returned by 89 respondents (62.7%). The number of respondents for each question and the titles of the resources cited in their…

As an introduction to the use of the DIALOG online retrieval service, this guide presents material that was developed during a fellowship at Carlos III University, School of Library Science and Documentation, Madrid (Spain) and that is based on a course on the same subject taught in English at Texas Women's University. Although the use of DIALOG…

Describes a survey of library users at Hofstra University that was conducted to determine how well end-user search services satisfy information needs and the extent to which users apply concepts and techniques emphasized in the training program. The impact of thesaurus use is examined and modifications in training are recommended. (four…

Describes the goals, planning, implementation, and assessment of a term paper clinic for undergraduates conducted by Master of Library Science students and provides recommendations for similar undertakings. The results of a participant survey, including how students heard of the course and their impressions of it, are presented. A copy of the…