The staff at University of Connecticut are participating in Elsevier's Student Ambassador Program (SAmP) in which graduate students train their peers on "citation searching" research using Scopus and Web of Science, two tremendous citation databases. They are in the fourth semester of these training programs, and they are wildly successful: They…

Discusses mental models for online searching and the importance of understanding the user mental models and their search needs in order to teach searching and to help them effectively. Suggests that librarians should try to match the user's perspective first, not just teach a search strategy that is too complicated. (LRW)

Presents a template for teaching traditional library research and one for incorporating the Web. Highlights include the differences between directories and search engines; devising search strategies; creating search terms; how to choose search engines; evaluating online resources; helpful Web sites; and how to read URLs to evaluate a Web site's…

Describes how St. Mary's University Academic Library (San Antonio, Texas) sought to avoid end-user "CD-ROM information overload." The resulting CD-ROM user instruction strategy, and the library's long-range plans, are profiled. (MAB)

Describes part of a federally-funded project at Kapiolani Community College (Hawaii) that focused on document delivery to enhance library services. Topics include bibliographic instruction for searching; customized searches on commercial databases; locating and delivering full-text articles; constructing a World Wide Web site; and evaluation…