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New England On-Line Users Group. – 1978
The proceedings of this meeting on online service administration comprise the three papers presented: one written by Helen G. Drinan concerning costing and budgeting for online information services; one by Robert McDermand on marketing, publicizing, and other service aspects of online searching; and one by Donna R. Dolan pertaining to the training…
Descriptors: Budgeting, Information Retrieval, Information Services, Library Administration
Dodd, Jane; And Others – 1985
This report summarizes research undertaken at the Sterling C. Evans Library, Texas A & M University to assess the impact that end user information retrieval systems may have on library staff and users. Two systems, BRS/After Dark and Search Helper, were made available in the library for end user searching at no cost. A total of 260 users…
Descriptors: Academic Libraries, Higher Education, Information Retrieval, Library Administration
Diener, Richard AV – Bulletin of the American Society for Information Science, 1992
Discussion of information management focuses on three main areas of activities and their interrelationship: (1) strategic, including establishing frameworks and principles of operations; (2) analytic, or research elements, including user needs assessment, data gathering, and data analysis; and (3) operational activities, including reference…
Descriptors: Data Analysis, Databases, Information Management, Information Services
Beaubien, Denise – Online, 1991
Discusses issues that managers of academic library electronic reference services are facing. Topics discussed include the quantity of mediated searches; organizational changes, i.e., who electronic services staff report to; management by committee; administrative options; changing job responsibilities of searchers and other staff members, both…
Descriptors: Academic Libraries, Futures (of Society), Higher Education, Library Administration
Belanger, Sandra E.; Thorne, Rosemary – 1986
In academic libraries, online searching services and reference departments often have to compete for a share of financial and personnel resources. This paper examines how San Jose State University Library solved the problems of shrinking budgets, space constraints, and loss of trained searchers by integrating the online search service into the…
Descriptors: Academic Libraries, Higher Education, Library Administration, Library Facilities
Bopp, Richard E., Ed.; Smith, Linda C., Ed. – 1995
This document provides an overview of the concepts and processes behind reference services and the most important sources consulted in answering common reference questions. The book is divided into two parts. Part 1 deals with concepts and theory. It covers ethical aspects of reference service, the reference interview, the principles and goals of…
Descriptors: Ethics, Government Publications, Indexes, Information Services
Peer reviewedSager, Don; Dewey, Patrick R.; Dowlin, Kenneth; Hogan, Patricia M. – Public Libraries, 1999
Includes three articles that consider the effects of the Internet on public library reference services. Highlights include the reliability of Internet information sources, its timeliness as a tool for information access and dissemination, the Internet as change agent for libraries; reference publishing, helping the searcher refine requests, and an…
Descriptors: Access to Information, Change Agents, Electronic Libraries, Futures (of Society)
