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Bopp, Richard E., Ed.; Smith, Linda C., Ed. – 1995
This document provides an overview of the concepts and processes behind reference services and the most important sources consulted in answering common reference questions. The book is divided into two parts. Part 1 deals with concepts and theory. It covers ethical aspects of reference service, the reference interview, the principles and goals of…
Descriptors: Ethics, Government Publications, Indexes, Information Services
Peer reviewedBlandy, Susan Griswold – Reference Librarian, 1994
Discusses ways in which academic and public librarians can provide help with multicultural and international topics in spite of unhelpful subject headings and weak collections, including an awareness of cultural bias; collection policies to support diversity; relearning the collections and access strategies; and restructuring reference searches.…
Descriptors: Academic Libraries, Cultural Awareness, Cultural Differences, Cultural Pluralism
