Describes an evaluation project in which King's College Library acted as a test site for the OCLC version of ERIC on CD-ROM. The description covers the provision of equipment, software, accompanying literature, and assessment questionnaires, as well as characteristics of the system and search facilities. Results discussed include user reaction and…

A survey of online search techniques of 50 undergraduate and graduate students at Arizona State University's Hayden Library revealed heavy reliance on simple subject searching. The analysis included search types, use of library personnel and online help screens, exposure to library instruction, and length of time at the terminal for citation…

Describes a study conducted at the University at Albany, State University of New York, to identify reasons for library users failing to locate items in the online catalog. An analysis of interlibrary loan requests for items owned by the library is described, and implications for library instruction and staffing are suggested. (eight references)…

Considers the success and satisfaction of end users' searches on CD-ROM systems. Topics discussed include introductory training lessons; the selection of appropriate databases; search strategies; and implications for the role of library staff and for staffing patterns. Examples of end-user search techniques and common errors are included. (11…

Presents a methodology for describing, analyzing, and evaluating the public service functions of serial file systems, and describes a user study conducted in a university departmental library to determine the efficiency and effectiveness of its system in enabling students new to the library to locate known-items in the serials collection. (CDD)