Seekers of information in libraries either go through a librarian intermediary or they help themselves. When they go through librarians they must develop their questions through four levels of need, referred to here as the visceral, conscious, formalized, and compromised needs. In his pre-search interview with an information-seeker the reference…

The contributions in this volume represent a decade of OCLC's user behavior research findings that articulate the need for the design of future library services to be all about the user. Highlights include: (1) People associate the library with books and do not consider the library in relation to online resources or reference services; (2) People…

This report summarizes research undertaken at the Sterling C. Evans Library, Texas A & M University to assess the impact that end user information retrieval systems may have on library staff and users. Two systems, BRS/After Dark and Search Helper, were made available in the library for end user searching at no cost. A total of 260 users…

Describes a study of the different effects of online bibliographic searching and manual bibliographic searching on research quality and productivity among a group of graduate students assigned the task of compiling bibliographies. The study methodology is outlined, and 12 references and tables summarizing student responses to a questionnaire are…

The DIALIB Project was a 3-year experiment that investigated the potential of the public library as a "linking agent" between the public and the many machine-readable data bases currently accessible via the telephone using online terminals. The study investigated the following questions: (1) Is online search of use to the patrons of a…

This is the final report of the evaluation of the DIALIB project--an investigation of the public library as a linking agent to major scientific, educational, social, and environmental data bases. The report is presented in seven sections and four appendices as follows: Section I provides an introduction to the study and a brief summary of the…

Describes the methodology and findings of a study that examined the reasons that people use academic libraries and the relationship between library use, library instruction, and user success. The conclusions identify library services and physical facilities that may increase user satisfaction. (Author/CLB)

This paper proposes a rationale and a plan for using on-line data base retrieval services to provide bibliographies tailored to the information needs of college students enrolled in academic courses. It examines the possible applications of such a service, estimates costs per class and per user, and outlines the objectives, evaluation procedures,…

Reports on studies conducted to provide an in-depth picture of online catalog use in three aspects of library research: (1) as part of the reference process; (2) as used by unassisted users; (3) as a step in obtaining documents. The research methodology is offered as a model for surveying other library services or products. (14 references) (KRN)