The primary focus of this article is the investigation of how current applied linguistic research into the nature of call centre communication breakdown in business processing outsourcing (BPO) sites such as India and the Philippines, can impact English communications training program content and design for this industry. It is argued that a…

Recent years have brought increasing attention to studies of language acquisition in a country where the language is spoken, as opposed to formal language study in classrooms. Research on language learners in immersion contexts is important, as the question of whether study abroad is valuable is still somewhat controversial among researchers…

The Guidelines for Good Practice of the European Association for Language Testing and Assessment (EALTA) stress the importance of collaboration between all parties involved in the process of developing instruments, activities and programmes for testing and assessment. Collaboration is considered to be as important as validity and reliability,…

This article reports on a case study of negotiation that occurred in peer group oral interactions under assessment conditions. Discourse analysis was used to illustrate how participants negotiated and co-constructed the assessment format itself as well as meaning exchange sequences. Analyses of the data point to the advantage of using peer group…

This study sets out to examine the pragmatic competence of Cantonese adult learners of English possessing different levels of proficiency when performing the speech act of requesting for a formal purpose in writing. Pragmatic judgment--one of the two aspects of pragmatic competence--was examined by studying the most proficient group (i.e., native…

Reviews the results of a 1991 U.S. Department of Education report entitled "A Descriptive Study of Significant Features of Exemplary Special Alternative Instructional Programs." The features of nine exemplary special alternative instructional programs are described that appeared to contribute to positive outcomes for students from diverse…

A study of elementary school foreign language programs in eight states yielded information about the status and design of language immersion, revitalized foreign language in the elementary schools (FLES), and foreign language experience (FLEX) programs. Immersion programs consist of the usual curriculum content presented entirely in a second…

Reviews a 1994 U.S. General Accounting Office study entitled "Limited-English Proficiency: A Growing and Costly Educational Challenge Facing Many School Districts." The article argues that the report is biased in favor of full bilingual instruction over other methods of teaching English to limited English proficient students. (Contains…

Argues that the theoretical consensus on second language learning, which focuses on instruction in the target language, contradicts the main premises used by bilingual education advocates to gain respectability for bilingual education programs. The roles of translation, transfer, input, and interaction in the Eastman model of bilingual education,…

An overview of empirical research conducted in Canada's core French language programs addresses eight major areas: (1) program characteristics and outcomes, (2) program supplements, (3) student characteristics, (4) enrollment influences, (5) teacher characteristics, (6) public opinion, (7) program implementation and administration, and (8)…

Papers on foreign language education include: "The Message Is the Medium: Using Video Materials To Facilitate Foreign Language Performance" (Thomas J. Garza), which explores the use of this medium to enhance commonly-used non-communicative or text-bound teaching materials; "Product and Process Aspects of NES/EFL Students' Persuasive…

Papers on language difficulties encountered by migrant workers' children include: "Anomie in Bicultural Education" (Hugo Baetens Beardsmore); "An Investigation into Bilingual Education for Children from Favoured Socio-Economic Backgrounds" (Hugo Baetens Beardsmore); "Orientations of Foreign Children Relating to Placement…