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Direct linkPiccolo, Kate – Adult Basic Education and Literacy Journal, 2007
Without being able to see people's facial expressions, their mouths moving, or their body language, it's sometimes difficult to understand them. This, of course, is why English as a second language (ESL) students need so much help in this area. The Greater Pittsburgh Literacy Council started its Telephone Conversation Program to address these…
Descriptors: Nonverbal Communication, Telecommunications, Listening Skills, English (Second Language)
