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Direct linkWalker, John – Journal of Educational Administration, 2007
Purpose: This paper aims to report on the findings of a study into staff perceptions of service climate in New Zealand English language centres (ELCs) offering ESOL (English for Speakers of Other Languages) courses. Design/methodology/approach: A 71-item questionnaire based on a Likert scale was used to survey non-management teaching and…
Descriptors: Private Education, Private Sector, Likert Scales, Academic Libraries
