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Direct linkLuijkx, Antoinette; Gerritsen, Marinel; van Mulken, Margot – Business and Professional Communication Quarterly, 2020
Two studies investigated the effects of errors in German business letters written by Dutch students. Gaining insight into these effects is important since Germany and the Netherlands are one of the largest economically interdependent partnerships. One hundred and fifty-six German professionals rated letters with errors and letters without errors…
Descriptors: Intercultural Communication, Business Communication, Letters (Correspondence), Error Patterns
Download full textUnnam, Abhishek; Takhar, Rohit; Aggarwal, Varun – International Educational Data Mining Society, 2019
Email has become the most preferred form of business communication. Writing "good" email has become an essential skill required in the industry. "Good" email writing not only facilitates clear communication, but also makes a positive impression on the recipient, whether it be one's colleague or a customer. The aim of this paper…
Descriptors: Grading, Electronic Mail, Feedback (Response), Written Language
