This study investigates the impact of customer willingness to communicate in a second language on the development of employee language skills, with employee oral communication aspiration as a mediator. Additionally, it explores the moderating roles of customer retention management and consumer brand relationship quality in these relationships. The…

Lexical frequency benchmarks have been extensively used to investigate second language (L2) lexical sophistication, especially in language assessment studies. However, indices based on semantic co-occurrence, which may be a better representation of the experience language users have with lexical items, have not been sufficiently tested as…

This study investigates the acquisition and maintenance of periphrastic and se-passives in second language (L2), heritage (HS), and (Spanish-dominant) native Spanish speakers (NS) by addressing: (i) How accessible are Spanish periphrastic passives (which also exist in English) and se-passives (unique to Spanish) for L2ers and HSs in production?…

Automatic Speech Scoring (ASS) has increasingly become a useful tool in oral proficiency testing for Second Language (L2) learners. However, limited studies investigate the alignment of ASS indices with the Complexity, Accuracy, and Fluency (CAF)--the three dimensions in evaluating L2 speakers' oral proficiency, and the subsequent impact indices…

Background: Proficient speakers of a language often accommodate less proficient speakers during conversation to facilitate comprehension, but information about factors such as personality and language experience that may shape how speakers perceive accommodation is limited. Purpose: We developed an online questionnaire to clarify the use of speech…

In this article, we address the issue of reliability of quantitative data on multilingualism of the past obtained as recall data. More specifically, we investigate whether the interviewees' assessments of the language repertoires of their late relatives (indirect data) provide results that are quantitatively similar to those obtained from the…

The Vocabulary Size Test (VST) measures English learners' decontextualised receptive vocabulary knowledge of written English and has nine bilingual versions with multiple-choice options written in other languages. This study used the English-Japanese version of the VST to investigate the extent to which loanword items were answered correctly by…

This study examines the perspectives of Saudi heritage tour guides on their linguistic proficiency and their role in representing Saudi Islamic culture to international visitors. A questionnaire was used to explore how they perceive their responsibilities in conveying Saudi traditions, history, and Islamic values, as well as the effectiveness of…

Event-related potentials (ERPs) have become widespread in second language acquisition (SLA) research and a growing body of literature has been produced in recent years. We surveyed 61 SLA papers that use ERPs to study L2 sentence processing in healthy late learners. Our main aim was to provide a critical summary of findings from the decade…

National emergency language competence (NELC) can be understood as the capacity to use language to cope with domestic and international public emergencies. NELC constitutes the foundation of and guidance for the provision of emergency language services. Based on a review of emergency language services and language competence development, this…

This study presents a quantitative analysis of pre-emptive strategies used by first language speakers in talk addressed to second language speakers with moderate proficiency. The strategies identified in the conversations are reformulation, simplification, left-dislocation, and decomposition. The data come from simulated emergency calls in which…

Representations of bilingualism and foreign cultures on American television merit investigation. This case study examines one fictionalized show focusing on international cooperation. CBS's Madam Secretary (2014-2019) showcased American diplomats managing international crises. Analyzing all episodes across four seasons, this study examines the…

YouTube polyglots are an online community whose origin can be traced to the late 2000s, when language learning forums and YouTube videos of language learning enthusiasts began appearing online. This article draws on critical discourse analysis to examine the discourses of language learning that are manifest in polyglot videos and websites. It also…

Background: This research is inspired by the challenges encountered in interpreter training, changes in learning needs in the technological era, the educational paradigm shift caused by the COVID-19 pandemic, the lack of studies on combining virtual reality (VR)_and mobile technologies, and literature gaps in the field of the incorporation of…

Taking the Norwegian construction industry as its site of study, this article discusses under which conditions migrant workers in the Norwegian construction industry obtain the status as new speakers in the workplace. These conditions are determined by language proficiency requirements and speaker hierarchies that are constructed through language…