Conflicts are an integral part of human communication, significantly shaping social processes and interaction. Conflict is often escalated in news discourse across three linguistic and cultural contexts: English, Russian, and Kazakh. By applying componential analysis, the current study aims to explore the structural and semantic features of key…

In most service activities, customer satisfaction depends largely on the direct interaction with service providers. In the case of tourism, this interaction often occurs between people from different countries and whose mother tongues are different. In this context, concepts such as cultural proximity, linguistic accommodation, expectations and…

Researching across languages and cultures is a theme increasingly studied in diversified contexts due to the internationalisation of higher education. At the level of doctoral studies, this impacts on the process of doing and supervising a PhD. In Portugal, research concerning this issue is scarce and this paper intends to discuss the meanings and…

What people perceive as "a language"--a named entity--is abstracted from practices and notions about those practices. People take for granted that language is somehow a "thing," an objectively distinct and bounded entity. How languages come to be thus imagined indexes the conditions under which they are imagined. The articles…

In conversations between immigrants and officials, problems of understanding are often noticeable. About 280 recordings realised at the Argentine Aliens' Department and at several public authorities in Germany show that knowledge divergences regarding linguistic, cultural and institutional knowledge result in (sometimes grave) difficulties of…

Recent efforts to make English the only official language of the United States have spurred an "English Plus" language advocacy movement, based on the belief that all U.S. residents should have the opportunity to become proficient in English and one or more other languages. For non-native English speakers, this means opportunity to…

The introductory section of the conference proceedings contains two essays. "Crossing Borders: Some Values To Declare" (Julian Edge) is a personal statement about cultural diversity, offering personal perspectives as a teacher of English as a Second Language and the perspectives of several colleagues of different cultural backgrounds and…

Essays address the relationship between second language education and intercultural communication in several countries. Following an introduction are the following papers: "Second Language Learning in Belgium" (Ludo Beheydt); "Foreign Language Education in Bulgaria: Present-Day Situation and Future Tendencies" (Madeleine…

This master's thesis considers the linguistic situation of Malaysia and the need for language planning to establish one language as a common link across many diverse ethnic and linguistic groups. The development of the present-day multilingual situation in Malaysia is described. The country is characterized by language islands created by a lack of…

This digest presents eight principles drawn from theory and research on second language acquisition and culturally sensitive instruction to guide teachers who work with linguistically and culturally diverse students. Each principle is accompanied by a brief explanation and suggestions for classroom techniques and activities. They are: (1)…

This paper discusses some of the methodological issues facing language trainers who are required to identify the second language needs of adult learners within a specific vocational context, namely business sales negotiations. It also proposes a research model that responds to the difficulties of matching learner perceptions of language and…