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From Administrative to Customer-Oriented Banking. Re-designing Strategy, Organization, Qualifications and Training in European Banks. Synthesis Report. CEDEFOP Panorama. First Edition.
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Bertrand, Olivier; And Others – 1995
This paper makes a comparative analysis of main trends that have emerged or are about to emerge in the banking sector, stressing factors that influence employment, qualifications, and staff training in banking as well as policies implemented by banking institutions to meet such challenges. Chapter 1 analyzes the change drivers--key factors that…
Descriptors: Adult Education, Banking, Business Education, Change Strategies