This article focuses on teaching and mentoring course-based undergraduate research in a vocationally focused higher education setting. At the Culinary Institute of America (CIA), students are immersed in hands-on experiential classes. Their education begins with basic culinary techniques, and they gradually progress toward more specialized cooking…

This article compares data from service encounters conducted in person and over the telephone in New York City and the San Francisco Bay Area. During the in-person phase, the author and 8 fieldworkers entered businesses and initiated conversations with Latino service providers in Spanish, noting the language of response. The rate of non-reciprocal…

Examines the lives of New York's new Brazilian immigrants, typically undocumented, White middle class refugees from hyperinflation, who find temporary work as maids, gogo dancers, busboys, and waiters. Finds that most are disheartened by their change in status; predicts that many will decide that their future lies in this country. (DM)

This bulletin provides, in four parts, information about the qualifications, selection and training of personnel in various service industries. Service Instruction of Department Stores describes the sales force of most department stores, composed chiefly of women, and the lack of team spirit; outlines the physical education program to monitor…

For years, doing laundry at Columbia University (New York) was just as labor-intensive as it is at most universities. Fortunately, as of last spring, laundry life at Columbia has changed dramatically. Today, with the help of a real-time Web-based service called LaundryView, students can log on to the system via the LaundryView Web site from a link…

Statistical information on college and university employees in the state of New York during 1987 and 1988 is provided. Seven tables are as follows: (1) number of full- and part-time employees in institutions of higher education by occupational activity and institutional classification; (2) number of men and women employed in institutions of higher…

This assistant drivers instructor's manual for a school bus driver instructional program accompanies a student study guide--see Note. The manual is divided into five units: (1) Developing a Positive Attitude Toward Handicapping Conditions, (2) Who Are the Children with Handicapping Conditions, (3) Responsibilities of the School Bus Transportation…

This assistant drivers trainee study guide is designed for use by students in a school bus driver instruction program as a preclass assignment, a textbook/notebook during instruction, and a reference book after instruction. A companion instructor's guide is available separately--see Note. The guide is divided into five units: (1) Developing a…

NATIONAL AND INTERNATIONAL LEADERS IN THE FIELDS OF ECONOMICS, EDUCATION, PUBLIC AND WORLD AFFAIRS, GOVERNMENT, MANPOWER UTILIZATION, LABOR, AND INDUSTRY PARTICIPATED IN A CONFERENCE ON MANPOWER UTILIZATION AND TRAINING TO REVIEW TRAINING NEEDS AND PROPOSALS FOR MEETING THEM AT ALL SKILL LEVELS, FROM THE DISADVANTAGED GROUPS TO THE PROFESSIONALLY…