This annotated bibliography focuses on contemporary sources that address customer service in these changing times, as the service is influenced by business communication activities and skills. Twelve selections are presented. The annotations date from 1980 to 1989. (NKA)

The booklet presents (1) a bibliography of approximately 660 references to literature about sex discrimination in the labor market and (2) an expository review of recent research about male/female differences in earnings and occupational assignments. The bibliography is divided into 12 content categories. These include earnings of women workers,…