Staff and management of bars and restaurants are the key players in assuring responsible beverage service (RBS) and preventing the overservice of alcohol to intoxicated patrons. We conducted six focus group discussions (N = 42) with management and staff from bars and restaurants about RBS. We compared findings from these current discussions to…

Purpose: Although unlearning is considered an essential step for creativity, little is known about the relationship between team unlearning and employee creativity. The purpose of this study was to investigate the mediating role of individual reflection between team unlearning and employee creativity. Design/methodology/approach: The research…

The increasingly evolving context in manufacturing and service industries calls for more active learning approaches to easily grasp new business strategies, such as customer-centric operations management. The authors report on case-based courses about a specific customer-centric strategy namely mass customization. The courses echo the Kolb model…

Renowned as a theater of the Cold War, the Korean peninsula has been divided between North Korea and South Korea over the past 70 years, with each country developing its distinctive political, economic, and cultural systems. Over the past 30 years, approximately, 33,000 North Koreans have entered South Korea, where they experience part-time and…

Unlike many other graduate career pathways in the UK, the food industry does not have a cohesive competency framework to support employers, students and degree providers. Food sciences-based technical graduates are a significant proportion of the industry's graduate intake; this study aims to provide such a framework. Initial work involving a…

Newcomers to Canada with low proficiency in English or French often face challenges in the workforce (Kustec, 2012). While language classes provide workplace language training, not all newcomers are able to attend face-to-face classes (Shaffir & Satzewich, 2010), suggesting a need for outside the classroom, occupation-specific language…

The article focuses on the study of the role and importance of innovation, its classification, the problems of its application in the hotel industry with emphasis on the application of sensory marketing tools in the development of the innovative marketing mix within the hospitality industry. The article provides an analysis of the "seven…

Millions of customer services representatives are assessed each year by subject matter experts (e.g., recruiters, team leaders) in Asian contact centres to ensure good spoken communication skills when serving customers on the phones. In other workplace contexts, language experts are employed to do this work but in Asian contact centres, a…

This article discusses Quechua women, labor, and educational opportunity in Peru and explores the relationship between coloniality and violence, Quechua racialized labor and Spanish exploitation, and unequal access to formal schooling, which have impacted generations of Quechua women. Drawing from a larger narrative project with three generations…

This study offers a microhistory by exploring the impact regular smallpox outbreaks had on the lives of gentry families in seventeenth-century England. It particularly focuses on the question as in what way smallpox influenced upbringing and educational decisions and draws on a collection of personal letters of the Clarke family (1667-1710),…

There has been to date a long tradition of research in workplace discourse. The bulk of the research has focused on professional white-collar workplaces, but a handful of studies have examined working-class settings such as factories and building sites. This area of research has, however, been concerned with interactions involving co-workers.…

The urgency of the analyzed issue is due to lack of attention of heads of service companies to the theory and methodology of strategic management, methods and models of management decision-making in times of economic instability. The purpose of the article is to develop theoretical positions and methodical recommendations on the formation of the…

Purpose: The present descriptive-analytical study aimed to rank the barriers of the application of the value chain in the context of rural entrepreneurship. Design/methodology/approach: The statistical population was composed of 125 entrepreneurs from the provinces of Tehran, Hamedan, and Golestan, Iran. Data were analyzed by the TOPSIS technique.…

Technical efficiency is the ability of a firm to produce its maximum output using a set of inputs or to minimise the use of its inputs to produce a certain level of output. When a firm is operating at its most efficient, operating costs can be minimised, profits maximised and competitiveness improved. This study investigates the role of a firm's…

The study of entrepreneurial learning in schools has been widely reviewed, however, is limited to aspects of the theory. This study aims to find out how to teach entrepreneurship education in culinary schools. This study used a qualitative approach with case studies design. The result revealed that: (1) entrepreneurship education is considered…