The purpose of this phenomenological qualitative study was to obtain new facts and details about the lived experiences of Ohio funeral directors during their first five years of licensure after graduating from mortuary college. The study aimed to understand these lived experiences as told by the funeral directors to understand better the factors…

Online instructional videos have been presented as an efficient instructional method in workplace learning and vocational education and training (VET). Increasingly, public video-sharing sites like YouTube are used by firms, educators and learners to teach and learn about work practices, new work roles and skills. However, more knowledge is needed…

Many Filipina care workers are subrogated to the position of mothers in the more affluent states of Asia. As a consequence, they oftentimes play as the unofficial teachers of the children. In this article, I analyse the process of global subrogation, which often end in what I call an inverted odyssey of the Filipina domestic helper. Using the…

The economic effects of educational mismatch include its negative impact on economic growth, which is due to the inefficient allocation of resources it generates. The main causes of this phenomenon need to be determined to correctly implement policies to avoid such mismatches. This paper investigated the determinants of educational mismatch from a…

Coaching has become an increasingly popular intervention tool for improving organizational performance. Among various benefits, coaching interventions can assist organizations with becoming learning organizations by developing a knowledge-sharing culture and strengthening knowledge flows. Nevertheless, there is insufficient empirical evidence…

Purpose: Communication access is a human right, but many individuals with communication impairments face challenges accessing their environments. As part of a larger study investigating barriers and facilitators to communication access in the retail/service industry, the purpose of the present study was to investigate the experiences of people…

This study, conducted through a combination of interviews, surveys, and direct observations, examines the exploitation of sleep-in domestic workers from Lesotho who work in South African households. Based on data collected from 15 participants, the research brings to light the difficult living conditions these workers face, including a lack of…

The increased use of technology has not decreased the need for soft skills, which are critical for companies that provide interchangeable products and services. Employers are looking to recruit applicants with technical and soft skills, but research has revealed that new hire soft skills are not meeting employers' expectations. Employers expect…

Fresh graduates often face significant uncertainty due to the intangible complexities of employment, a lack of adequate service orientation, and delayed realization of long-term benefits. This study investigates the relationship between the quality of experiential value and its impact on the loyalty of young workers. The research was conducted on…

This article presents marketing educators with an approach to teaching an undergraduate services marketing class with a unique emphasis on service design. As part of the class, the content on services marketing fundamentals is blended with a detailed discussion of service design. Additionally, hands-on experience with the service design process is…

Films provide many memorable scenes of care that both shape and reinforce ideas about who deserves care, how carers should behave, and what kinds of people appear 'naturally' suited to the labors of caring for children, the sick, the elderly and the disabled (namely women). My specific interest here is in films about migrant domestic workers in…

This study aims to explain how language plays a significant role in improving the performance of regional development banks in Indonesia. The method used was qualitative with a questionnaire instrument involving 6 regional development banks in Indonesia. Some of the main findings are 24 statements were found, 19 of which fall into 5 categories,…

The U.S. service industry has struggled significantly with retaining workers following the COVID-19 pandemic. The pandemic resulted in hundreds of thousands of job losses due to closures in accommodations and food service businesses, followed by a record high percentage of voluntary resignations among service industry workers. This explanatory…

Purpose: Cultivation of a learning culture and subsequent enhancements in employee performance can be translated through employee engagement. This study aims to examine the mediating role of employee engagement in the relationship between the learning culture and employee performance. Design/methodology/approach: This research adopted a…

CAEL's Bridging The Talent Gap (BTTG) Employee Survey is a nationally proven powerful tool for employers who want to support the career and education aspirations of their workers. The results help employers, employees, learning providers and community stakeholders identify interest in education and training, opportunities for regional partnership,…