In 1996, Nova Southeastern University (Florida) conducted surveys of student satisfaction with academic resources and services. This study replicated the prior survey process, collecting contemporary information from fall term 1999 students. The population for this survey consisted of all enrolled students at that time. In all, 3,366 students were…

In 1999 the Office of Human Resources at Nova Southeastern University (Florida) prepared a survey, based on a previous study, to gather information about employee satisfaction with the University's services. This report summarizes the results of this customer satisfaction survey. Surveys were returned by 466 of the 1,941 potential respondents, a…

In 1996, a survey was conducted of customer satisfaction with the Office of Grants and Contracts of Nova Southeastern University, Florida. The Office had a core constituency of 112 faculty and administrators who regularly received services related to external funding; however, to be as inclusive as possible and to broaden communication with the…

This study was undertaken to respond to a specific inquiry from the Center for Psychological Studies of Nova Southeastern University (Florida) about the satisfaction of Master's-level and Doctoral-level students with the University's faculty and programs. The population consisted of all students enrolled in these programs in the fall term of 1999,…

Levels of satisfaction with program and services were assessed for students in the School of Business and Entrepreneurship at Nova Southeastern University, Florida. Usable responses were received from 391 students (193 on-campus, 195 off-campus, and 3 others) from the population of 2,184 students. Survey statements were worded using language from…